TXT-a-Park Resolved

Fronde is pleased to announce that all issues have been resolved and TXT-a-Park is now at full operational activity.

Due to the nature of the fault it was difficult to simulate the load and exceptions in our test platform, this, coupled with the duration of the fault, impacted our confidence that the solution we implemented last night (8 Dec) would fully resolve the outages experienced, and would restore service to fully operational. Note that we had the service operating correctly overnight on 7/8 December as well, but it failed during the morning rush (08:00).

As this mornings high load progressed our level of confidence was increasing. With the need to be as open as possible with progress we sent out our post stating that service was operational, but with the note of caution about making sure alternative methods of payment were available. We did this while we were still monitoring the service and the incident was still considered live.

We are now at the point where we can state that the service has been restored, and is running normally, our incident response team has been stood down from this incident, and our normal operational support team have taken responsibility for the running of the service.

Again we apologise for the inconvenience this has caused and are committed to improving this service for the future. We are encouraging customers to email txtapark@fronde.com directly with any on-going issues or complaints. We thank the people for their patience while we have been resolving these issues, and will update if there are any changes.

9 December 2011