Fronde Implementation Services and IT Support

As a company that has been involved in delivering and supporting IT for over 19 years, Fronde is very aware of the need for organisations to provide on-going IT support to the users of their systems and services.

With that in mind, and having been able to draw on our experience in providing support for our Google clients, we have been able to expand on Google's Standard Support offering, creating a Managed Support package which can be implemented for either Business Hours or 24x7 coverage, and we are confident we will be able to assist you in meeting the requirements of your teams.

To facilitate our being able to provide quality support to our clients, Fronde operates a managed services business unit. This 20+ strong team provides Service Desk, desktop, network, server, database, firewall, hosting, monitoring, application, Google support, messaging, Service Support and Service Delivery functions. Within this team, our Google Certified Engineers are able to provide the highest level of troubleshooting and resolution required.

Fronde's Support Desk will provide the necessary support, escalation and call management functions to have your Incident resolved with as little disruption to you and your users as possible. Where Incidents need to be escalated through to Google, we will manage this process for you, keeping you informed of the progress and status of your resolution.

We also have Service Delivery Managers, who are able to provide Incident and Problem Management across your Google service.

The inclusions for Managed Support are as follows:

  • Standard Support
  • Documented and maintained knowledge of client environment and configuration
  • Incident Management
  • Problem Management
  • Requests for Change
  • Requests for Information
  • Monthly reporting
  • Service Delivery Management